We are Urbis Design Ltd. We are a limited company trading from Full Sutton Industrial Estate, Full Sutton, York, YO41 1HS, UK.
We make by hand and offer for sale a large range of garden planters which you can view either on our website, www.urbisdesign.co.uk or from our brochure.
Placing an Order:
You can place an order by calling us on (01759-373839), emailing us at:
[email protected] or writing to us at the above address. We will confirm your order in writing and send it to you either by post or email. Once we confirm the order, then a contract is formed between us.
Payment:
Payment may be made by cheque or BACS. Full payment is required upon ordering the goods. We will not commence work on your order, until we receive the payment in full. Any delay with payment will have an impact upon delivery times causing lead times to be increased.
Description:
We do our best to ensure that any description in our brochure or on the website is accurate. However, due to the nature of the goods we manufacture and supply there may well be certain changes or differences between what is advertised and what you receive. This is due to the nature of the material we use.
Cancellation:
You may cancel your order if you give us 7 days notice, from the date you order. If you are purchasing as a consumer this does not affect your statutory rights under the distance selling regulations. If you cancel your order after or part way through us manufacturing the goods we will charge you a 30% restocking fee.
Warranties:
We will give you a 3 Year warranty on the goods we sell to you provided the planters are used within normal planting conditions as detailed on the care sheets. If there is a defect in your goods which is due to faulty workmanship, we will either repair or replace the item in question at our discretion. If the defect is not due to our workmanship then any charges incurred for delivery and repair must be paid for by you.
Delivery:
We will arrange delivery of the goods to your curb side address. We will tell you when we are likely to deliver the goods and you must make sure someone is there to take delivery.
We will estimate a delivery time when you order, but if we cannot for some reason, we will inform you. If we cannot supply the goods due to an act outside our control, we will inform you as well.
If when you receive the goods there are items missing or damaged, you must notify us at the time we deliver. Please check the delivery when it arrives and ensure that it matches your order. We cannot accept mistakes notified at a later date.
Once we have delivered the goods to you, you will have deemed to have accepted them. If there are problems with the goods, you need to tell us within 7 days of receipt, subject to the warranty we give you.
Title:
We own the goods until you have paid for them. However, the goods are delivered at your risk. Insurance can be arranged.
Intellectual Property:
If we sell goods to you, that does not give you any other rights to them. We work hard to produce contemporary designs and we will protect our Intellectual property.
Law:
This is an English law contract and any dispute shall be heard in the English Courts. This contract specifically excludes the rights of third parties.