We use an external company to deliver our planters. We will contact you to arrange a delivery date and the day before delivery we will provide you with an eta for the following day. On this agreed date they will deliver to your curb-side address and you must ensure there are sufficient people available to accept delivery and to offload the planters.
If we cannot supply the goods due to an act outside of our control we will let you know and a suitable redelivery date will be arranged.
If there is no one available to offload, the planters will be taken away and another date will need to be arranged – there will be a redelivery charge for this.
We do not provide an installation service. There will be one delivery driver, if you would like a quote for two delivery people you must request this at the time of ordering to enable a quote to be obtained.
Please check the goods when they arrive and ensure they match your order. If any items are missing or damaged you must notify us at the time we deliver. We cannot accept mistakes notified at a later date.
Once we have delivered the goods to you, you will have deemed to have accepted them, if there are any problems with the goods you need to tell us within 7 days of receipt.
Contact us
Urbis Design creates an extensive range of planters to compliment any setting as well as support and sustain a wide variety of plants and trees.